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FAQ

Frequently Asked Questions

While it is our intent to enhance your beauty, the health of your natural lashes is of utmost priority! We never adhere semi-permanent lashes to your skin. Lashes adhered to the skin could lead to adverse consequences. We only use surgically graded adhesive, which contains the same ingredients used by plastic surgeons for semi-permanent eyelash extensions. Your eyes are never open during this non-invasive procedure. Leaving the eyes open often can lead to damage.

WHAT ARE SEMI-PERMANENT EYELASH EXTENSIONS?

Semi-permanent eyelash extensions comprised of single strands of synthetic eyelashes that are curved to replicate a natural eyelash. Available in various lengths, thicknesses, curvatures and colors.

ARE SEMI-PERMANENT EYELASH EXTENSIONS SAFE?
The primary ingredient in our adhesives is the same ingredient used by plastic surgeons in the U.S. for suture-less wound closure (adhesive applied directly to the skin). The procedure is pain-free and will not harm your eyelids or natural lashes. Semi-Permanent eyelash extensions are never applied directly to your eyelids.
HOW DO I PREPARE FOR MY PROCEDURE?
Do not curl your lashes or wear any mascara. Remove contact lenses and thoroughly clean your lashes with a mild, water based cleanser. Eyelids and lashes must be completely clean and dry.
HOW LONG DO EYELASH EXTENSIONS LAST?
When properly applied and maintained, eyelash extensions can last INDEFINITELY with them being refreshed (or filled in) every two to four weeks. A natural lash typically matures, grows out and sheds every 60 to 90 days and is replaced with the growth of a new eyelash. At any given moment, each of your natural eyelashes is at a different stage of its life cycle. Touch ups will keep the lashes full by applying extensions to the new growth that have replaced the lashes that have completed their life cycle.
CAN I APPLY MASCARA TO EXTENSIONS?
One of the primary advantages is that you won’t need mascara. However, if you want mascara, ask your Stylist about recommend mascara, specially formulated to be compatible with eyelash extensions. NEVER USE WATER PROOF OR OIL BASED MASCARA.
HOW DO I CARE FOR EYELASH EXTENSIONS?

Ask your Stylist for an after-care guide for your new eyelash extensions. Use products specially formulated for eyelash extensions.

LASHES DISCLAIMER & GUARANTEE

Please be advised that there are many medical conditions that may result in thinning hair and lashes and loss of hair and lashes, and also medications that have side effects. Some side effects can affect the natural hair growth process, which therefore can affect client lash retention. Every individual situation is different and therefore cannot be predicted. This is something Carolina Eye Candy, LLC has no control over. We have many different professional, medical grade adhesives we use and if one product does not work well, we will try another to see if it has better lash retention for the client. Naturally clients shed 1-3 natural lashes per day, therefore if an extension is attached to that lash that has shed, that is normal. Shedding can happen on the same day of an application, as there is no indication on a natural lash that an extension has been applied to whether or not it is about to shed. Therefore clients should have 50 of their extensions remaining at the time of a fillin {for semi-permanent lashes or volume lashes.} Please use care when administering contacts. People can develop allergies to anything at anytime, so if you feel you may have developed an allergy to any of the eyelash care and/or eyelash products used, please let us know immediately so the eyelashes can be removed in a professional manner, and seek your doctor for assistance.

WHAT ARE XTREME LASHES(TM)

Xtreme Lashes is a brand name of a company that offers eyelash extensions products. Just like facial tissues have been branded by Kleenex and Puffs, facial tissues are just facial tissues so the brand is irrelevant. The products of eyelash extensions are not manufactured solely for that company.

PRIVACY POLICY

Carolina Eye Candy Beauty & Relaxation Lounge respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services or interact with our website.

  1. Information We Collect:
    • Personal Information: When you use our services we may collect personal information such as your name, email address, phone number, postal address, and payment information.
  2. How We Use Your Information:
    • Communication: We may use your contact information to send you updates, promotional offers, newsletters, and other communications related to our business.
    • Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
  3. Information Sharing:
    • Third-Party Service Providers: We DO NOT share your information with third-party service providers..
    • Legal Requirements: We may disclose your information to comply with legal obligations, enforce our policies, respond to legal requests, or protect our rights, property, or safety.
  4. Data Security:
    • We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
    • However, no data transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
  5. Your Choices:
    • You can choose not to provide certain information, but this may limit your ability to use certain features of our services.
    • You can opt out of receiving promotional communications from us by following the instructions provided in the communication.
  6. Children’s Privacy:
    • Our services are not intended for individuals under the age of 18 without parental consent, and we do not knowingly collect personal information from children.
  7. Updates to this Privacy Policy:
    • We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
  8. Contact Us:
    • If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please contact us at info@carolinaeyecandy.com

By using our products and services or interacting with our website, you agree to the collection and use of information as outlined in this Privacy Policy.

REFUND POLICY

If after getting your lashes done, and there are a few lashes that shed within a day or two after getting them done, this is normal, as the service provider does not indicate which natural lashes are at the end of its life cycle and about to shed. Carolina Eye Candy is not responsible for what happens to the lashes once you leave the premises of the business, as we have prepped, applied, and groomed the lashes to ensure proper adhesion and lash security (making sure the lashes are not going to shed before its proper time). A free ‘fix’ or refund for the service is not available, as all appointments take time and cost money, as well as products. If you are experiencing issues a day or two after getting the lashes done, make note of it, contact us IMMEDIATELY and we would like to try in a way that is manageable for the client as well as the business to rectify the issue. Your understanding is appreciated, as beauty is our passion and your satisfaction is our desire.

 CAROLINA EYE CANDY BEAUTY & RELAXATION LOUNGE
267 Treeland Dr., Suite C
Ladson SC 29456

Mermaid Lashes2B

CONTACT

843.510.LASH (CALL)
843.284.9794 (TEXT)
267 Treeland Dr., Suite C Ladson, SC 29456
info@carolinaeyecandy.com

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Carolina Eye Candy Beauty & Relaxation Lounge Was Created By One Of The First Estheticians In SC to To Specialize In Eyelash Extensions. Carolina Eye Candy Is Passionate About Lashes, Brows & Skincare Services. Click Here To Find Out More About Us.

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